HR solutions should include business benefits administration. Although many businesses, especially those who hire employees part time try to keep the costs of benefits and overtime to a minimum. It is not surprising that one of the major tasks delegated to the human resources department of many organizations is business benefits admin. The task of HR is to find way to retain competent employees, train news ones and, unfortunately, to let people go who are not living up to the company's expectations. It is the last task that has given HR departments bad reputations among employees and have caused them to be a constant target of ridicule in Dilbert - quite simply companies need improved HR solutions for their employees.
Retaining employees means keeping wages competitive and giving people opportunities for advancement that do not necessarily let them move up the chain of command. These are usually called lateral moves. Benefits, however, are also a major cost of labor. Having a good business benefits admin program can help keep the cost down. It also makes sure that employees aren't tempted to jump ship to a company with much better benefits. Some benefits, such as health insurance, are now mandated for full time employees. The Affordable Care Act caused many changes in mandated employee benefits.